OceanMerge · DRAFT for legal review

Refund policy and quality promise

Last updated 12 November 2026

This policy explains what happens if something is wrong with your OceanMerge Capital Readiness Report (US$249.99 for startups, US$499 for mid-market companies). It does not limit your rights under the Australian Consumer Law or any other consumer law that cannot be excluded.

1. Our quality promise

Built on OceanMerge’s methodology. If something’s wrong, we’ll correct it.

If you believe your report contains a material error – for example, a score, band, red flag, status or recommendation that does not follow from the answers you gave, or a section that did not generate – email contact@oceanmerge.ae with your report reference (shown on the cover) and a short description. We will review it against the methodology and, where there is an error, issue a corrected report at no cost, usually within 5 business days.

2. No voluntary money-back guarantee

We do not offer a voluntary money-back guarantee, and we do not give refunds for change of mind, for a score you disagree with where the report correctly applies the published method to your answers, or because investors decline to invest. The report is a readiness assessment and gives no guarantee of raising capital.

3. Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure with the service, you are entitled to cancel and receive a refund, or to compensation for the reduced value. If the failure is not major, we will fix it within a reasonable time; if we do not, you may be entitled to a refund. Where the law requires a refund, we will refund you to your original payment method through Stripe.

Customers outside Australia may also have rights under their local consumer law that cannot be excluded; nothing in this policy limits them.

4. How to contact us

Email contact@oceanmerge.ae. Please include your company name, the email address used at checkout and your report reference. Your card statement will show RYANBABBAGE.COM.

See also: Privacy notice · Terms of use · Refund policy.